Predicting Glassdoor scores with engagement data

People are increasingly turning to crowd-sourcing review websites to gather information before making decisions. Think about how Yelp has transformed the way you look for a new restaurant or service provider.

When it comes to researching a new company to join, Glassdoor is the most well known source. Glassdoor houses data from over 38 million employee reviews from over 740,000 companies. Their website is the second largest job site in the United States with nearly 50 million unique visitors monthly. Many people look to Glassdoor reviews to get an idea of what a prospective company can offer. 

Every year, thousands of companies use Culture Amp to collect employee feedback data through internal surveys. Companies can generally capture feedback from 80%-90% of their employees. This means they're able to gather a representative measure of overall employee experience.

At Culture Amp we use customer data in aggregate to form our yearly benchmark analysis. We thought it would be interesting to compare our data with Glassdoor's and see if we might be able to predict Glassdoor rankings from our employee engagement data.

What's the correlation between Glassdoor ratings and Culture Amp's Engagement index?

We identified 267 companies who had conducted large scale Employee Engagement surveys and also had at least one Glassdoor review in the last 12 months.

The first question we asked of the data was whether there is a relationship between our engagement index scores and overall Glassdoor ratings. The answer was certainly yes, there appears to be an overall positive relationship. However, the number of reviews has an impact too.

As you look at the chart above (you can explore by rolling over the data) you’ll notice that circles further from the line (representing the line of best fit between the two sets of scores) tend to be based on smaller numbers of reviews.

So, the correlation between engagement and Glassdoor ratings is likely to be stronger the higher the number of reviews is. To check this out more stringently we looked at the correlation statistics as the number of reviews increased.

The relationship quickly picks up from actually being negative when we have only 1-4 reviews but it really starts to scale up at 100 reviews or more where we have a very respectable correlation of .69.

To bring this correlation to life, let's look at some more direct comparisons for companies who score higher and lower on Culture Amp engagement scores.

Direct comparisons between Glassdoor scores and engagement

We've found that once you know where you stand in terms of employee engagement, you begin to know where your Glassdoor score might be heading.

Here’s what the Glassdoor ratings look like across the lowest to highest engagement bands.

We also see a big difference for more engaged organizations when we compare Glassdoor likelihood to recommend and CEO approval percentages. Below we show these Glassdoor ratings for the least versus the most engaged companies.

Our data suggests that understanding engagement levels in your organization can help you understand how your company will be perceived externally. The depth of a comprehensive employee engagement survey can help you understand what you might focus on to improve your Glassdoor scores.

By seeking richer feedback on a wider range of workplace experiences (and culture) we can uncover the specific elements impacting both engagement and Glassdoor scores.

The five factors below are what our analyses found had the largest relationship to Glassdoor scores. The dark column represents companies in the top 25% of employee engagement scores and the coral column represents companies in the lowest 25% of employee engagement scores. 

What does this correlation mean? 

These results are based on aggregated anonymous data from Culture Amp and publicly available data from Glassdoor. Our findings point to some important big data trends, like the ability to use internal employee engagement data to predict how your company is perceived externally. 

However, every organization has unique factors that affect their people's experiences. If you want to take control of your external reputation, understanding employee engagement and what drives it in your organization will provide you with the information you need to act.

About Culture Amp

Culture Amp helps you make your company a better place to work. By making it easy to collect, understand and act on employee feedback, we enable HR leaders to make better decisions, demonstrate impact, and turn company culture into a competitive edge.

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