Culture Amp's Retail & Hospitality Benchmark Report 2016 highlights what's driving employee engagement and retention. The report compares insights from Retail & Hospitality companies with insights from companies in other industries to reveal differences in employee engagement.
Proud of their company
84% of Retail & Hospitality employees indicated they believed their company’s products are as good or better than competitors’ products, a score 15% higher than in other industries.
Underperformance is managed
51% of Retail & Hospitality employees said that action was taken when someone was underperforming. Only 38% of people in other industries indicated that action was taken to manage underperformance.
64% of Retail & Hospitality employees indicated that people at their company collaborate well to get the job done, as compared to only 58% in other industries.
Dissatisfied with pay
Retail & Hospitality employees were 8% less likely than people in other industries to perceive their total compensation as fair, compared with roles similar to theirs at other companies.
Only 62% of Retail & Hospitality employees perceived their workload as being reasonable for their role (a gap of -12% when compared to other industries).
Hard to take leave
30% of people indicated that they found it difficult to have time off when they needed or wanted to (a gap of +12% when compared to other industries).
The report also explores upcoming trends in employee engagement, factors impacting engagement and retention and insights from text feedback.
Download your free 14-page report to learn more about employee engagement at Retail & Hospitality companies.